Coupang has publicly contested the results of a joint investigation team that looked into a massive data breach involving over 33 million personal records. The company claims the findings inaccurately conflated the number of times personal data was accessed with the actual number of accounts involved in the breach. Coupang emphasizes that no evidence of secondary damage linked to the data leak has been found, citing an independent analysis by CNS, a security firm.

According to a report released by the Ministry of Science and ICT, the investigation revealed that the breach involved over 33 million personal records and 148 million access attempts to personal data, with the number of specific address modifications containing access codes reaching over 50,000 instances. However, Coupang disputes the accuracy of this data, stating that only 2,609 accounts actually contained the sensitive access codes and argues that the report from the investigation team omitted crucial verification results that present a more accurate picture.

Coupang also expressed dissatisfaction with the police investigation's handling of the case, highlighting inconsistencies in police statements regarding potential secondary damages linked to the data breach. They noted that even after months of investigation, no verified secondary damage cases have been reported. As the company cooperates with ongoing government investigations, they are also taking steps to strengthen their data protection systems to prevent future incidents, reaffirming their commitment to transparency and security in handling customer data.