At a care home in Hyvinkää, Finland, residents faced precarious situations due to a malfunctioning nurse call system that had not been addressed for years. Despite multiple reports indicating issues with the system, which had been inoperative for several years, the management did not take corrective action, blaming financial constraints. Between 2021 and 2025, a total of 13 incident reports were filed regarding the call system, yet it remained unchanged, which jeopardized the residents' safety.

Incidents documented included cases where residents were unable to alert caregivers, with one alarming event in 2021 where a resident was found on the floor after trying to call for help using a patient call wristband that failed to work. This revelation underscores the severe implications of a non-functioning alarm system, as missed alerts can lead to life-threatening situations. Workers at the facility have expressed concerns over the potential dangers posed by the lack of prompt responses to resident calls for help.

The situation at Sahanmäki care home highlights broader issues within the Finnish healthcare system, particularly regarding the maintenance and funding of essential services in care facilities. Care facilities must prioritize their resident's safety by ensuring that operational systems and technologies are regularly updated and functioning, especially given the current demands placed on elderly care. The reported incidents call for urgent reviews of healthcare policies related to elder care and adequate allocations of resources to prevent further risks to vulnerable populations.