LAURI LUHT β© Estonia's digital state takes two new steps this year. What does artificial intelligence change for people?
Estonia's digital state is set to make two significant advancements this year, focusing on the role of artificial intelligence in improving services and user experience.
Estonia's digital state is undergoing pivotal changes, with a focus on advancing technology without relying on nostalgic notions or myths surrounding its digital achievements. Lauri Luht, the Deputy Secretary General for Digital State at the Ministry of Justice and Digital Affairs, emphasizes the importance of making progress smartly and resourcefully. He warns against the fragmentation and duplication of developments, which can lead to escalating costs without a corresponding improvement in service quality and user experience.
The pursuit of efficiency is central to Estonia's digital strategy this year, particularly as it seeks to enhance the integration and effectiveness of digital services through artificial intelligence. Luht argues that while the nation has been successful in creating a digital ecosystem, the next evolution requires focused and consolidated efforts to leverage technology to its full potential. The introduction of AI is anticipated to streamline processes and improve the way citizens interact with government services.
This strategic shift towards artificial intelligence in public services signifies a broader trend in digital governance, aligning with global advancements in technology. By prioritizing innovation and user-centric approaches, Estonia aims to maintain its position as a leader in digital government, ensuring that developments are not only cost-effective but also enrich the overall experience for users. Luht's insights present an optimistic yet realistic view of the challenges and opportunities ahead for Estonia's digital future.