Commercial Bank, one of the leading banking institutions in Czechia, is currently facing significant technical difficulties, preventing customers from accessing its internet and mobile banking systems. The notice states that users may have encountered issues due to specific browser extensions, including ad blockers, or by connecting through VPNs or proxies. This has been a source of frustration for customers who rely on digital banking services for their daily transactions.

To troubleshoot the issue, the bank advises users to temporarily disable any browser extensions that may be interfering with the page load, or to disconnect from any VPN or proxy they might be using. Customers are encouraged to attempt reloading the page after making these changes. If the problem continues, the bank has provided options to contact technical support for further assistance, which highlights their commitment to resolving the issue promptly.

These kinds of technical failures can significantly impact customer trust and satisfaction, especially in a digital banking environment where reliability is crucial. For Commercial Bank, it will be important to address these problems quickly to maintain the confidence of their clients and ensure smooth banking operations in the future.