The Superintendência de Proteção e Defesa do Consumidor (Procon) of Uberlândia has released its Annual Ranking of Complaints, revealing that in 2025, a total of 20,998 complaints were filed by consumers. Banks accounted for approximately 50% of these complaints, indicating a prevalent issue with customer service or financial practices in these institutions. This substantial figure suggests that many citizens in Uberlândia are facing significant challenges with their banks.

In addition to banks, the report highlights that telecommunications companies also feature prominently in the complaint data. The g1 news outlet reached out to specific companies for their responses, and Algar Telecom commented on their ongoing efforts to enhance consumer experiences. Similarly, the Caixa Econômica Federal stated they are committed to continuously improving their processes for better customer service. However, some companies have yet to respond to inquiries, leaving the full picture of consumer dissatisfaction somewhat incomplete.

This ranking serves as a critical tool for consumers in Uberlândia, providing transparency and holding businesses accountable for their service quality. The data from the Procon not only sheds light on the woes faced by consumers but also encourages the targeted companies to strive for better practices and solutions. It may drive regulatory discussions and improvements within the banking and telecom sectors, ultimately aiming to improve consumer trust and satisfaction in the long run.