In exchange for ₹10 thousand, one has to pay 3.28 lakh, the bank received a big penalty
A customer was awarded ₹3.28 lakh by a consumer court after ₹10,000 was erroneously debited from his account despite an ATM transaction failing to provide cash.
After green lines appeared on a cell phone screen, multinational manufacturer is ordered to compensate Brazilian customer
A multinational smartphone manufacturer was ordered by a Brazilian court to refund a customer and pay damages after the customer faced screen issues due to an update.
Angry Client: Why Should We Settle for Refurbished Equipment When Paying for a New Device?
A disgruntled customer expresses frustration after receiving a malfunctioning coffee machine instead of the expected new device, leading to delays in repairs.
Mission Impossible: Why It Is So Difficult to Speak with a Human When Making a Complaint
The article discusses the frustrating experience of a woman trying to seek assistance from a health insurance company, highlighting the challenges posed by inadequate customer service and reliance on artificial intelligence.
Baker charges R$ 76 for cupcakes in court, but is ordered to pay R$ 1,500 for calling client a 'deadbeat'
A baker in Rio Grande do Norte won a court ruling to charge a customer for unpaid cupcakes but was penalized for publicly insulting her on social media.
Manufacturer and dealership ordered to pay customer who had car in repair for over two months
A car manufacturer and dealership in Rio Grande do Norte have been ordered by the court to compensate a customer for his financial losses due to an extended repair period of over two months.
Cyberbullying: Moniepoint denies involvement in customer arrest
Moniepoint Microfinance Bank has refuted accusations of being involved in the arrest of a customer who criticized its services.
Car rental suffers from rust during use. Court decides whether the customer must cover the repair costs
A court case in Latvia determined if a car rental customer should pay for rust damage and worn brakes on a vehicle they rented.
The consumer wanted to terminate the electricity contract, but Enefit asked for a cancellation fee. What does the consumer dispute commission think?
A disgruntled customer aimed to end their costly electricity contract with Enefit, encountering a cancellation fee that prompted a review by the consumer dispute commission.
Bank sends injunction decree for 26,000 euros to a customer, condemned to pay him 80,000
An Italian bank has been ordered to pay a customer 80,000 euros despite initially sending an injunction for 26,000 euros due to incomplete contract documentation.
PTAC evaluates the work of the furniture online store criticized by customers
Customers of the online furniture store 'N1 Home' have expressed widespread dissatisfaction with delayed orders and lack of communication, prompting the PTAC to evaluate the company's operations.
Pickett in Support of the Russian Language in Riga Attracts Less Than 30 People
A protest in Riga against a proposed law banning the use of the Russian language in customer service drew a small crowd of around 25-27 people.
The clothing brand at the center of the scandal breaks its silence
The Finnish clothing brand Bypias responds to public criticism in a customer newsletter, denying allegations made against it.
A fatal reading mistake caused the customer more than an additional 600 euros
An Estonian consumer faced a costly experience due to a misleading error in the bus operator's information systems, resulting in over €600 in extra expenses.
Does it have a 'Carrefour Pass' card? The Supreme Court rules in favor of customers in the first collective lawsuit against 'revolving' cards
The Supreme Court of Spain has ruled in favor of customers in a landmark case against Carrefour's revolving credit cards, allowing for the recovery of excessive interest charges.
Customer has bag stolen inside store and Justice says company is not responsible
A customer in Brazil lost a bag within a store, and the court has ruled that the store is not liable for the theft.
Allu returned the car when it lacked the promised equipment – The dealership put the car back on sale with the same incorrect information
A customer returned a BMW X3 after discovering it lacked promised features, only to find the dealership relisted the car with the same misinformation.
Terry Newman: Apparently, everything is discrimination now
A Quebec salon has been ordered to pay $500 to a non-binary customer for lack of gender-neutral haircut options, highlighting ongoing discussions about discrimination and gender identity.
Travel company in Fortaleza is reported by customers for alleged abusive practices
A travel company in Fortaleza, MVC Férias, has received customer complaints for alleged abusive sales practices, including pressuring customers to buy packages and difficulties in canceling them.
Expired product entitles you to another for free? See what the law says after confusion in SC market
A customer at a market in Joinville, Brazil, attempted to take expired products for free, leading to a police intervention and a discussion about consumer rights regarding expired goods.
The broadband compensation rule that means reader is owed £2,000
A Plusnet customer is entitled to compensation due to significant delays in the activation of their broadband service, resulting in financial losses.
Manufacturer is ordered to compensate customer after car purchased experiences electrical failure
A vehicle manufacturer was ordered to compensate a customer in Rio Grande do Norte after the car he purchased had an electrical failure within a year and a half of use.
Should you take a basket when entering a store? Customers forget these rules
In Poland, shoppers often overlook the rules regarding the mandatory use of shopping baskets or carts in certain stores, despite no law forcing them to do so.
Due to harsh winter, fuel deficit increases; 20% of retailers have implemented purchase limits
Latvia faces a potential fuel shortage due to a harsh winter and rising demand, prompting 20% of retailers to restrict customer purchases to ensure supply adequacy.
Several criticized the store. Vivian Tepstad received a threat message from the store manager, who now apologizes.
Vivian Tepstad, a critic of Fana Zoo, received a personal threat from the store manager after voicing her concerns about the store's practices.
Everyday Analysis: I Bought a Green Mustard – But the Manufacturer's Response Was the Real Shock
The author shares their disappointing experience as a critical consumer after reaching out to a product's customer service regarding a green mustard they purchased.
An unusual situation started at Verkkokauppa.com: "The seller stated that..."
A Finnish customer faced a perplexing situation while trying to exchange a faulty SSD drive at Verkkokauppa.com, which led to conflicting information between the store and the manufacturer.
Digital bank condemned by justice for closing customer's account without prior notice in São Luís
Nubank was ordered by the Maranhão court to pay R$ 3,000 to a client for closing their account without justification or prior notice and keeping it inaccessible for nearly a month.
Sainsbury's shopper feels like a 'criminal' after being mistaken for offender
A Sainsbury's shopper was wrongfully ejected from the store due to a facial recognition system mistaking him for a flagged offender, leading to criticism of the supermarket's use of such technology.
Defender investigates increase in rates on customer bills with solar energy systems in RN
The Public Defender's Office of Rio Grande do Norte is investigating changes in public lighting tax and ICMS that have led to increased energy bills for consumers with solar energy generation systems.
Spain plans to ban credits and cards activated without the express consent of the customer
The Spanish Ministry of Economy is preparing a draft law to prohibit any granting of credit without the express consent of the consumer, aiming to stop financial practices that create undue economic pressure on clients.
Hotel Service Charge: Can hotels or restaurants force you to pay a service charge? Know your rights
This article explains that hotels and restaurants cannot force customers to pay a service charge, as it is entirely dependent on the customer's choice.