Vivian Tepstad, a critic of the pet store Fana Zoo, has come forward to share her experience of receiving a threat message from the store manager after raising concerns. Tepstad, along with others, has been vocal about various issues they believe the store should address, yet she feels her complaints have not been taken seriously. This situation escalated to the point where Tepstad was threatened with a lawsuit for up to a million, highlighting the tensions between store management and customers who voice criticism.

During a dialogue meeting held at Fana Zoo, Tepstad detailed how she has reached out multiple times over several weeks, both verbally and in writing, regarding her concerns about the store's practices. Her frustrations reflect a larger sentiment among customers who feel that their complaints are being ignored. The incident not only places the store manager's actions under scrutiny but also raises questions about the accountability of businesses in addressing consumer concerns, especially when dealt with in a threatening manner.

The story has sparked discussions among the community, bringing attention to the importance of open dialogue between businesses and their customers. It serves as a cautionary tale about the potential backlash faced by those who choose to speak out against perceived injustices, and it prompts a broader consideration of consumer rights within retail environments in Norway.