Jutta Larm exploded at a customer service representative โ now she tells how the situation unfolded
Jutta Larm shares her personal experiences and reflections in a recent interview, discussing laughter, meditation, and her emotional moments.
An Electricity Company's Customer Service Representative Talks About a Sad Phenomenon โ 'They Cry on the Phone'
A customer service representative from a Finnish electricity company describes her experiences with distressed customers overwhelmed by high electricity bills amid a difficult financial climate.
Vilarejo transforms projects into complete experiences for the home
Vilarejo Acabamentos emphasizes a personalized approach in home renovation and design, acting as a partner throughout the process to help clients create meaningful spaces.
Did something go wrong with the skin treatment device? Share your experience
The article discusses the risks and experiences associated with device treatments for skin care, prompting readers to share their personal anecdotes.
The Largest German Car Dealership Up Close: How We Fared When Buying a Used Passat
A firsthand account of purchasing a used Volkswagen Passat at one of Europe's largest car dealerships, Dat Autohus, revealing insights into its offerings and customer experiences.
Jyrki Lehtola's Column: The Mind Disturbers โ the Loudest Representatives of the Urban Middle Class
Jyrki Lehtola discusses the annoyance of constant feedback requests from businesses as a reflection of the urban middle class's experiences and frustrations.
Manufacturer is ordered to compensate customer after car purchased experiences electrical failure
A vehicle manufacturer was ordered to compensate a customer in Rio Grande do Norte after the car he purchased had an electrical failure within a year and a half of use.
Customer Rushed Out with Wet Hair โ Hairdressers Explain Why They 'Fired' Clients
Hairdressers in Finland share their experiences of terminating client relationships due to difficult behaviors and unmet expectations.
Morrisons makes major change for UK shoppers with return of 'old school' method
Morrisons is reintroducing traditional paper coupons in all UK stores to encourage customer spending and enhance shopping experiences.
Who will win the race for tomorrow's market?
The Future Retail Congress, scheduled for February 16, 2026, in Warsaw, aims to explore how advanced technologies and data analysis can transform customer experiences and retail strategies.
These fields see the most severe behavior towards customer service workers โ share your experiences with us
Poor behavior towards service workers is prevalent in Finland, especially in the restaurant, retail, and social and health care sectors, according to an expert.
It is official: Target imposed a new policy towards customers that generated rejection and surprise in the U.S.
Target has implemented a new internal policy called '10-4' aimed at improving customer interactions and experiences in its U.S. stores amidst challenging financial results.