Violence 'Paralyzes' Jalisco: Walmart and Honda Adjust Operations; Megacable and AT&T Handle Call Center
Escalating violence in Jalisco, following the death of drug lord Nemesio Oseguera, has led companies like Honda and Michelin to alter their operations for safety, while service providers have closed customer service centers in the region.
Latvian police helped to catch a telecommunications fraud network in Ukraine
Latvian police, in coordination with foreign law enforcement, dismantled a telecommunications fraud network that operated call centers in Dnipro, Ukraine, and was responsible for scamming citizens across Europe.
VIDEO: Dnipro's investment fraudster call network dismantled, victims also in Latvia
A significant international operation led to the dismantling of a network of fraudulent call centers in Dnipro, Ukraine, that targeted investment scam victims in Latvia and elsewhere in Europe.
German insurer 'Ergo' plans to lay off a thousand employees – they will be replaced by AI
The German insurance firm Ergo intends to lay off approximately 1,000 employees as it increases its reliance on artificial intelligence, with the impacted roles primarily in call centers and claims adjustment departments.
Eleving Group implements AI voice agents in call centers: what will happen to human workers?
Eleving Group is introducing AI voice agents in its call centers, aiming to handle up to 80% of simple customer calls, which raises concerns about the future of human employment in the sector.
Estonian calling cards may have reached secret centers in Ukraine for making scam calls
Estonian calling cards were reportedly sold on the Ukrainian site Rozetka, prompting police to investigate the potential purchase for use in secret call centers in Ukraine for scam calls to Estonia.
What does Al-Alimi's call to close illegal prisons mean?
Yemen's President Rashad Al-Alimi has directed the closure of illegal prisons and detention centers, prompting the public prosecution to begin actions for their closure and the release of unlawfully detained individuals amid calls for accountability from human rights organizations.
Reza Pahlavi calls for a general strike: 'Let’s prepare to defend urban centers'
Reza Pahlavi has issued a call for a nationwide general strike in Iran to mobilize against the Islamic Republic, particularly appealing to workers in strategic sectors to organize in public squares.
Energy Waste: We Want the Old DVD Back!
As energy demands soar and data centers expand, there is a growing call for modesty, with even energy providers suggesting a return to DVDs as a more sustainable option.
The new Customer Service Law plunges 'call centers' and consumer companies into chaos: "It won't achieve its goals with spam and puts us in a difficult situation"
The recently approved Customer Service Law is causing chaos in the customer service sector, affecting everything from large consumer companies to call centers, with widespread criticism since its first draft in 2021.