COGNICURRENT

Feb 1 • 06:34 UTC • 🇸🇪 Sweden • Dagens Nyheter

Kristofer Ahlström: How bad can customer service get before it becomes directly illegal?

In this article, Kristofer Ahlström explores the failures of customer service marked by AI chatbots and long telephone queues that leave customers frustrated and dissatisfied.

#customer service #ai #frustration #kris #ahlström

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