The telephone service for the Municipal Water and Sewage Service (Semae) of Mogi das Cruzes has been out of service on Saturday, October 21. The issue stems from instability in the phone line provided by the responsible operator, which began on Thursday, October 19, and culminated in total inoperability for the service on Saturday. Residents have been informed that they will need to seek assistance through alternative means, as the regular phone line will remain unavailable.

In light of this disruption, the city’s administration has advised residents to utilize the WhatsApp messaging service for any service requests. The WhatsApp contact number provided is (11) 95807-3381, with operational hours over the weekend from 7 AM to 7 PM. Additionally, residents can reach out via email for assistance, using the address atendimento@semae.sp.gov.br, ensuring all stakeholders have alternatives during this outage.

This technical problem raises concerns about the reliability of the communication infrastructure in place, particularly for essential services like water and sewage management. Such outages can hinder timely service requests and responses from the municipal services, highlighting the need for improved management and contingency plans in future.