Moniepoint Microfinance Bank (MFB) held a media conference in Lagos to address public concerns regarding allegations of a digital smear campaign against the company. The firm clarified that the ongoing legal proceedings are not about customer criticism but rather focus on coordinated efforts that could undermine the confidence of the public in the financial system. These allegations are under investigation by law enforcement authorities, emphasizing that the situation reflects organized activities rather than mere customer dissatisfaction.

During the event, Public and Media Relations Manager Bemigho Awala affirmed that the company respects the rights of individuals to voice opinions and acknowledged that customer feedback is crucial for their service improvement. He reassured the public that Moniepoint has not taken any action to arrest or detain individuals solely for criticizing its services. This statement was made to alleviate fears and misinformation circulating on social media, reinforcing the company's commitment to fostering an environment where feedback is welcomed and valued.

The company expressed its concern over the observed social media patterns that appear to target its reputation and create unnecessary panic among its customers. Moniepoint highlighted that such digital activities could pose a risk not only to their business but also to the broader financial system in Nigeria. By bringing attention to this issue, Moniepoint aims to secure public trust and encourage informed discussions about its services, ensuring that transparency and accountability remain at the forefront of its operations.