The Civil Ombudsman has issued a critique of Norway's Nav system, highlighting concerns regarding the lack of digital access for parents, guardians, and authorized representatives acting on behalf of children. The Ombudsman found that these individuals often face the necessity of resorting to phone calls or postal correspondence to obtain essential information about the children they represent, instead of having streamlined digital access.

Hanne Harlem, the Civil Ombudsman, emphasized the importance of digital services in ensuring equitable access to services for users who require assistance in managing their rights. The lack of digital access poses barriers for parents and guardians, potentially compromising the ability to advocate effectively for the rights and needs of the children they represent.

By addressing these digital access issues, the Ombudsman argues that Nav has the opportunity to enhance its service provision, making it more inclusive and user-friendly. This critique underscores the ongoing challenges within government services related to accessibility and highlights the need for reform to address the inequalities faced by guardians and families in navigating the system.