The latest monthly newsletter from the Husin eye and neck center contained a directive that has raised eyebrows among nursing staff, as reported by Helsingin Sanomat. The directive emphasized a motto: "Don't explain, don't complain, smile," which many have found harsh and dismissive. In their editorial, Carita Sainio and Jukka Moilanen, the head nurse and department manager respectively, defended the motto as a focus on solutions rather than explanations, though its reception by the staff has been overwhelmingly negative.

In a follow-up, department manager Moilanen acknowledged the failure in communication surrounding the motto, clarifying that it should not be regarded as an official guideline from Husin. Instead, he described it as an "internal lighten-up" that originated from a speech he gave at the eye clinic staff's Christmas party. Despite this, the fallout has led to widespread negative reactions among nurses, who feel the directive undermines their professional experiences and frustrations.

The incident has brought to light the need for better communication and understanding of staff sentiments in healthcare environments, where morale can greatly affect patient care. Moilanen's acknowledgment of the mishap indicates a willingness to engage with the staff's concerns, but it raises larger questions about hospital management practices and how directives are communicated to ensure they align with staff expectations and wellbeing.