In Itaperuna, a city in the Noroeste Fluminense region of Brazil, local residents are actively mobilizing to address chronic water supply problems they have been facing and to report unjustified increases in water bills to the Ministério Público (Public Prosecutor's Office). This grassroots initiative began on social media, leading to the creation of an online form that compiles complaints from residents with the intention of submitting a collective grievance against the Companhia Estadual de Águas e Esgotos do Rio de Janeiro (Cedae), which is the state company responsible for water and sewage services in the region.

Milena Dias, a lawyer and resident of the Lions neighborhood, is spearheading the effort, which gained momentum after many locals expressed their frustrations over recurring issues with water supply. Within hours of sharing the form, dozens of complaints were submitted, highlighting ongoing water shortages in multiple neighborhoods. Additionally, residents have voiced their concerns over what they perceive as unjustified hikes in their water bills and a lack of transparent communication regarding maintenance and the operational status of the water distribution system.

The mobilization underscores the community's desire for accountability and action from Cedae, as residents seek a thorough investigation and subsequent remedies to improve their access to essential services. The collective effort reflects a broader trend in Brazilian society where citizens take to social media to organize and demand governmental accountability for public services that directly affect their quality of life.