Mar 10 • 11:37 UTC 🇬🇧 UK Mirror

New 90-day smart meter rule announced for millions of UK homes

The UK introduces a new rule mandating energy suppliers to repair faulty smart meters within 90 days to improve service reliability for households.

The UK government has announced a significant new regulation requiring energy suppliers to repair malfunctioning smart meters within a 90-day period. This decision comes in response to widespread reports of 'dumb' smart meters that fail to send automatic readings to energy suppliers, causing inconveniences for many households. The rule aims to enhance the reliability of smart meters and ensures that consumers are not left waiting indefinitely for repairs.

Under the new guidelines set to take effect in early May, energy firms that fail to address faulty smart meters within the designated timeframe could face fines or legal action from the regulatory body, Ofgem. This initiative follows recent measures allowing households to receive £40 in compensation if they experience delays or issues with smart meter installations, such as waiting more than six weeks for an appointment or having a scheduled installation fail.

The introduction of tighter regulations for smart meter repairs signifies the UK's commitment to improving energy services and addressing consumer frustrations related to smart meter technology. As households increasingly rely on smart meters for efficient energy management, these rules are designed to protect consumer interests and encourage energy suppliers to enhance their service standards.

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