Customers of BSNL (Bharat Sanchar Nigam Limited) are expressing significant dissatisfaction due to various issues such as dropped calls, lack of network availability, messages indicating dead numbers, calls not connecting despite ringing, and one-way audio problems. The primary complaints emphasize that even when their phones indicate a strong signal, they are unable to communicate effectively, resulting in disrupted conversations.

As BSNL faces increasing competition from private telecom providers, these service disruptions are causing a mounting sense of frustration among users, particularly in regions like Kerala, which are known for their strong telecommunications infrastructure. Users report that connectivity issues have worsened despite the presence of network towers, raising questions about the management of resources and infrastructure within the state-run telecom entity.

Reports indicate that users are highlighting three major problems: notifications of dead numbers despite the phone being operational, voice cutting during calls, and calls not going through even when they seem to be connected. As customers lose confidence in BSNL's services, there is a pressing need for the company to address these challenges to maintain its subscriber base and sustain its operations in a competitive market environment.