A Kantar EMOR satisfaction survey indicates that while most Estonians are satisfied with the care received from doctors and nurses, overall satisfaction with the healthcare system is decreasing.
A recent survey conducted by Kantar EMOR reveals that the majority of Estonians report being satisfied with the care provided by healthcare professionals, indicating a high level of professionalism and communication skills among doctors and nurses. This reflects positively on individual healthcare workers but sheds light on an underlying issue within the broader healthcare system.
Despite the positive feedback regarding the quality of care received from specific healthcare providers, there is a growing concern regarding the overall satisfaction with the Estonian healthcare system itself. Factors contributing to this decline include issues related to accessibility, efficiency, and the systemic organization of healthcare services. Patients are increasingly voicing their frustrations over waiting times and the usability of health portals, suggesting a disconnect between patient needs and system capabilities.
Experts and officials, including those from the Ministry of Social Affairs, are urged to address these systemic challenges in order to improve both patient experience and satisfaction. As Estonia aims for advancements in its healthcare quality system by 2025, tackling the root causes of dissatisfaction will be crucial for ensuring better health outcomes and maintaining trust in healthcare services.
