The ACT Auditor-General has published a critical assessment of the stamp duty concession scheme, expressing concerns about its complexity and the communication of its rules. Many Canberrans have faced significant bills due to the scheme's rigid enforcement, which includes harsh penalties for those deemed ineligible. This situation has led to significant distress many individuals going through the debt recovery process, which has been described as "aggressive" by an ACT Assembly inquiry.

The criticisms come in the wake of a previous inquiry by the ACT Legislative Assembly that similarly condemned the government's processes regarding stamp duty concessions. The inquiry raised issues around the lack of support provided to individuals grappling with financial hardship as a result of this scheme. The perception of the ACT government's handling of these matters is further compounded by public dissatisfaction stemming from the distress caused by the debt recovery practices employed.

In response to these critiques, the ACT government has issued apologies to affected individuals and signalled intentions to reform the administration of the stamp duty concession scheme. Further changes are anticipated in light of the ongoing scrutiny, as officials consider how to implement a system that is fairer and more supportive of individuals facing financial difficulties, ensuring clearer communication of eligibility and reduced penalties for non-compliance.