The year 2026 is set to mark a significant acceleration in the digitization of public administration in Poland. With e-delivery becoming the primary channel for e-services and communications, public institutions are mandated to handle electronic invoices through the KSeF system by February. Additionally, the introduction of digital wallets across the European Union and the development of the mCitizen app will enable more administrative tasks to be completed online, enhancing accessibility and efficiency in public services.

Despite these advancements, many public entities continue to rely heavily on paper documentation and traditional workflows. A large portion of electronic records is still printed and stored physically in folders, reflecting a lag in fully adopting digital practices. To address this, there have been recent discussions about implementing mandatory electronic document management (EZD) systems across all public sector organizations, which would fundamentally shift the operational landscape from paper to digital.

This push towards mandatory EZD raises important questions about its implementation, scope, and timeline. Understanding the requirements and processes involved in transitioning to a fully electronic documentation system is crucial for public institutions. The success of this initiative could significantly transform the efficiency of public sector operations, potentially setting a precedent for digital governance across the region.