The Nigerian Communications Commission (NCC) has put forth a proposal requiring telecom operators to notify subscribers at least 14 days in advance before deactivating their SIM cards, a move aimed at improving communication with customers and reducing the risk of losing connectivity. This recommendation was outlined in a consultation paper titled "Stakeholders Consultation Process for the Telecoms Identity Risks Management Platform," published on the NCC’s website in February 2026. The initiative seeks to address issues of inactivity and churn in both post-paid and pre-paid customer categories.

According to the proposed amendments to the Quality-of-Service Business Rules, telecom operators must send notifications to affected subscribers through an alternative line or via email prior to the deactivation of their SIM cards. This framework is intended to ensure that subscribers are adequately informed about the status of their accounts, allowing them the opportunity to respond and retain their services. The NCC elaborated that this notification period would ideally prevent unexpected disconnections and enhance overall customer experience in the telecommunications sector.

This proposal reflects the NCC’s commitment to improving its regulatory framework and fostering better relationships between telecom companies and their subscribers. By mandating a 14-day notice period, the NCC hopes to empower consumers with knowledge regarding their subscription status and reduce complaints from subscribers who may feel blindsided by sudden deactivation. This proactive approach is expected to positively shape the telecom industry in Nigeria, potentially leading to increased customer satisfaction and loyalty in a highly competitive market.