Western Canadians stranded in Mexico are frustrated with WestJet's insufficient communication and lack of effort to repatriate them after their flights were canceled due to cartel violence.
Western Canadians, including travelers from Manitoba, Alberta, and British Columbia, have expressed significant frustration over WestJet's handling of their unexpected stranding in Mexico following recent violent incidents linked to drug cartels. Many customers feel abandoned after their flights were canceled, leaving them uncertain about their return plans. This concern was exacerbated by a perceived lack of communication from the airline, which has been crucial for those trapped in such precarious situations.
The chaos began when cartel violence erupted in several Mexican cities, prompting immediate flight cancellations. In response, WestJet announced it has arranged 12 extra flights and is willing to add more services based on demand. However, for affected travelers, the airline's response has come off as inadequate during a time of crisis, as many sought clarity and reassurance regarding their return to Canada.
Gábor Lukács, an advocate for passengers' rights, pointed out the airline's duty to assist stranded customers effectively, especially given the nature of the emergency. With more travelers affected by these cancellations, the situation raises questions about airline accountability during crises and the support systems in place for travelers in distress. This incident highlights not only operational challenges for airlines like WestJet but also wider implications for traveler safety and rights during sudden travel disruptions.
