Feb 27 • 14:00 UTC 🇦🇺 Australia Guardian Australia

Has Coles been caught with its pants ‘down down’ over its prices promotion?

The Australian Competition and Consumer Commission is challenging Coles over allegedly misleading price promotions in a high-profile court case.

The Australian Competition and Consumer Commission (ACCC) has initiated a significant court case against Coles, focusing on the supermarket's longstanding advertising campaign known as "Down Down." During the first day of hearings, the ACCC's lead barrister highlighted the ubiquitous nature of the jingle, arguing that it may be misleading to consumers regarding the permanence of price reductions. The case revolves around whether Coles has intentionally misled shoppers about their product prices, which is central to the ACCC's complaint.

As the hearing unfolds, the implications of this case extend beyond Coles itself. With Woolworths also facing similar allegations in a forthcoming court challenge, the verdict could set a critical precedent for pricing practices across Australia's supermarket sector, which is heavily dominated by both Coles and Woolworths. These two chains collectively account for approximately two-thirds of the market, indicating that any ruling against Coles could compel widespread changes in how both companies manage and advertise their pricing strategies.

The outcomes of such legal proceedings are particularly significant in an environment where consumer trust is paramount. If the ACCC proves its case, it may prompt greater scrutiny of advertising practices within the retail landscape, potentially reshaping how supermarkets communicate pricing to consumers. This case not only highlights the relationships between regulatory bodies and large corporations but also reflects the broader issues of consumer rights and expectations in the marketplace.

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