This year, over 900 euros have been paid in compensation to passengers affected by train delays, primarily on electric train routes due to infrastructure repairs.
The report highlights that the demand for compensation this year has not increased significantly, despite the delays experienced on several train routes, notably electric trains. Most compensation claims are associated with delays on the Tukums, Skulte, and Valga lines, which have been heavily impacted by ongoing infrastructure repairs conducted by "Latvijas dzelzceļš". The limited availability of railway tracks during these repairs often leads to a chain reaction, affecting multiple subsequent train journeys.
Sigita Paula, a representative from "Pasažieru vilciens," explained that the ongoing track work in the mentioned areas disrupted train operations. This disruption has caused not only immediate delays but also has ramifications for other services, as one delay can significantly impact the scheduling and reliability of multiple trains in succession. This intricate relationship between infrastructure maintenance and train schedules emphasizes the importance of timely and efficient repairs to minimize inconvenience for passengers.
Compensation claims primarily involve refunds for tickets and reimbursements for taxi or bus fares that passengers incur to continue their journeys after a train delay. This reflects not only the financial impact on the railway company but also sheds light on the broader implications for passenger satisfaction and the importance of reliable public transport services in Latvia.
