Ryanair has faced a backlash after being labeled the worst airline in the UK according to an annual customer satisfaction survey by consumer group Which?. The budget airline received a disappointing score of 55%, placing it last among nearly 30 airlines evaluated. Customers expressed discontent with various aspects of the airline, including a poor booking process, inadequate customer service, and uncomfortable seating, showcasing the widespread dissatisfaction among Ryanair passengers.

A survey involving over 1,200 Ryanair travelers revealed critical feedback, with one passenger describing the airline as 'awful', citing dirty planes and uncomfortable seating as major issues. The survey results contributed to Ryanair earning only two stars out of five for its overall customer experience, which reflects a growing concern over the quality of service in the airline industry, particularly among budget carriers.

In response to the negative survey, Ryanair dismissed the findings as manufactured and claimed that their substantial passenger numbers—208 million in the previous year—indicate a different reality. The airline's refusal to acknowledge the survey's credibility highlights tensions between consumer satisfaction metrics and airline business practices, raising questions about how budget airlines address customer feedback and improve service standards in the competitive airline market.