Alberta police services are facing significant challenges related to staffing shortages and public safety, prompting many agencies to explore artificial intelligence (AI) as a potential solution. Calgary Police Service's Deputy Chief Cory Dayley highlights the urgency of the situation, stating that current staffing levels are critical and that innovative approaches are necessary to effectively meet the needs of the city. The Calgary Police Service (CPS) has taken a proactive step by introducing Microsoft Copilot in 2024, which has brought generative AI into the workflow of approximately 800 personnel, both sworn officers and civilian staff, enabling them to maximize their efficiency in daily operations.

The integration of AI is already yielding positive results, as officers are utilizing this technology for various tasks including report writing and enhancing operational processes. With every member of the CPS granted access to AI tools, there are numerous success stories emerging about how the technology is improving the efficiency of everyday duties. Dayley reports that AI not only assists in generating reports but also streamlines processes in areas crucial for frontline operations, investigations, and analytical tasks, demonstrating AI's versatility in tackling operational challenges faced by the police service.

Looking forward, the Calgary Police Service plans to further leverage AI in various capacities. As they refine system utilizations and expand their AI capabilities, the police anticipate that such advancements will contribute significantly to overcoming existing hurdles related to personnel shortages while enhancing overall public safety and response effectiveness. By embracing this technology, Alberta's police services aim to reshape their operational frameworks and better serve their communities in a rapidly changing landscape.