Cassidy Horne and William Biso, a Nova Scotia couple, were eagerly awaiting the birth of their daughter, Arabella, who was due in January. However, their joy turned to sorrow when they experienced a tragic loss, which they attribute to a systemic failure in the healthcare system. The couple, supported by Cassidy's mother, Holly Horne, paints a distressing picture of how their prenatal care was mishandled at the IWK Health Centre, with critical referrals for ultrasounds getting lost multiple times.

The situation began when concerns were raised about the baby's growth during a routine appointment in December when Cassidy was 31 weeks pregnant but only measuring 29 weeks. Despite being proactive by sending an emergency referral for an ultrasound, the family's efforts were thwarted when they learned that the referral documents had gone missing. This delay, coupled with miscommunications within the healthcare system, resulted in further referrals that did not reach the intended clinic, exacerbating the family's anxiety as they sought answers about their baby's health.

After multiple failed attempts to secure an appointment and assess their baby’s well-being, the family was devastated to finally receive the news during a prenatal appointment that there were no available records of their concerns being addressed. The emotional toll of waiting and feeling unheard propelled them to speak out, highlighting the urgent need for reforms in the healthcare system to prevent similar tragedies from occurring in the future, emphasizing that no family should have to endure such a loss due to bureaucratic failures.