Feb 26 • 04:25 UTC 🇪🇸 Spain El País

Self, the restaurant in Barcelona where the waiter is an Artificial Intelligence

Self in Barcelona features a robot waiter capable of interpreting orders and delivering them to customers at El Prat Airport.

Self is a unique dining experience located in Terminal 1 of El Prat Airport, Barcelona, where an artificial intelligence-powered robot serves as the waiter. This robot waiter not only takes orders but also understands customer needs thanks to its advanced AI technology, mimicking traditional waiter qualities such as remembering the menu and responding politely. The robot is equipped with cameras that read text and mechanical arms with tactile sensitivity, allowing it to perform various tasks typically associated with human servers.

The emergence of such technology raises interesting questions about the future of the service industry, especially in busy environments like airports where efficiency is key. This implementation signifies a shift towards automation, wherein tasks that require a high level of organization and management, like order-taking and stock monitoring, can now be done by robots. The AI also alerts staff in case of low stock, further enhancing operational efficiency and streamlining the customer service experience.

As the food service landscape evolves with innovative technologies, restaurants like Self represent a trend that might redefine customer interactions and service expectations. This robot's ability to deliver high-quality service while reducing human labor also highlights potential cost savings but could also spark discussions around job displacement within the hospitality sector. The integration of AI in daily operations could lead to a transformation in how businesses operate and how consumers engage with their dining experiences in the future.

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