A 27-year-old wheelchair user, Leonardo Richard Garcia Mota, has come forward to denounce incidents of discrimination he faced from app drivers in São José do Rio Preto, São Paulo. On a recent ride request, Mota was turned away by two drivers from the 99 platform; one even asked his companion to disassemble the wheelchair to accommodate them, only to later insist that they exit the vehicle due to concerns over potential damage to the car from the wheelchair. This incident has raised concerns about the treatment of individuals with disabilities in the ride-sharing sector.

In response to the allegations, the app company 99 stated that they had taken the necessary actions by blocking the offending driver from their platform, emphasizing that discriminatory behavior and any form of violence are not tolerated. The company also mentioned that when such complaints arise, a specialized team makes contact with the affected passengers to provide support and guidance on how to proceed under such circumstances. This incident highlights an ongoing issue regarding accessibility and awareness of the challenges faced by people with disabilities in Brazil.

The reactions to this case may prompt broader discussions about the need for improved training for drivers and stricter enforcement of policies against discrimination in the transportation sector. As public awareness grows regarding disability rights, advocacy for more inclusive practices across various industries, including ride-sharing, becomes increasingly critical. The hope is that consequences such as the blocking of certain drivers will lead to a more considerate and aware service for all users.