Frank Arnautovic, a customer of SEB, experienced an extraordinary situation when he discovered that his bank account had been credited with 10 million kronor that he had not expected. Initially noticing a deposit of 145,000 kronor, he logged in the following morning to find even more money had appeared in his account, ultimately reaching a staggering total. This unexpected windfall seemed too good to be true, prompting him to speculate that the bank would soon correct the situation.

Despite his attempts to report the error to SEB, Frank felt distressed as he did not receive a prompt response or acknowledgment from the bank following his notifications. Instead of receiving thanks for his honesty, he now perceives himself as being accused of wrongdoing. The lack of clarity and communication from SEB has left him feeling uncomfortable and suspicious of the bank's intentions. Media outlets like Dagens Industri have also covered this unusual case, adding further scrutiny to SEB's handling of the situation.

This incident raises critical questions about banking practices and the responsibilities of financial institutions when clients report errors. It highlights the importance of effective communication between banks and their customers, especially in cases involving significant amounts of money. The repercussions of such incidents can impact customer trust and could lead to public outcry if not handled properly by the bank involved.