In response to ongoing criticism regarding a new IT system and working conditions, DSB, the Danish railway company, has decided to provide train conductors and staff with additional days off as compensation. This decision follows an agreement reached with the Danish Railway Union after reports of operational difficulties resulted from the new system's implementation planned for October 2025. Media outlets have recently highlighted these issues, focusing on the challenges faced by employees as they adapt to the new technology.

The IT system is intended to inform train staff about their work schedules, including when and where they are required to report for duty. However, the implementation has not gone smoothly, leading to dissatisfaction among employees who feel the system is flawed. Reports noted that staff have raised concerns about the increased workload generated by the system, which allegedly assigns more trips than there are personnel available, creating additional pressure and stress in their roles. The situation has contributed to a growing mistrust towards the management, exacerbating tensions within the workforce.

Dennis Lyng Desezar, the local group chairman for the train staff in Copenhagen, has publicly expressed these difficulties in various media interviews, indicating that the system's demands are unsustainable under current staffing levels. He emphasized that workers are facing extremely demanding schedules that require them to work excessive hours, a scenario that raises questions about the adequacy of the management's approach to operational planning. This situation highlights the need for DSB to prioritize employee welfare as it implements new technologies, especially in light of the growing criticism from both unions and the press regarding the company’s handling of these transitions.