Shop workers in the UK are subject to an average of 1,600 incidents of violence and abuse daily, as reported by the British Retail Consortium (BRC). Although this figure shows a decline of approximately 20% from 2024, it remains severely high and indicative of an endemic issue within the retail sector. The BRC highlights that years of investment in security measures, such as CCTV and personnel, along with improved police response, have contributed to this decrease. However, only 13% of retailers rated police responses as good or excellent, pointing to a need for further improvement.

Despite the decline, the current average of 1,600 incidents per day still represents the second-highest rate on record, and it significantly exceeds the pre-pandemic level of 455 incidents per day. The report underscores that incidents of physical violence, in particular, have raised concerns among retail workers and advocates for change. The BRC warns that while the statistics may show some progress, the situation for shop workers continues to be perilous, demanding ongoing attention and action from both retailers and law enforcement.

As the retail industry continues to navigate these challenges, the need for enhanced protection and support for workers is evident. The combination of technological advancements in security and a more proactive police presence will be critical in reducing the risk of abuse further. Nevertheless, addressing the root causes of aggression towards shop workers remains essential to ensure their safety and well-being while on duty.