In the early hours of Sunday, a couple, both aged 25, were assaulted at a diner in São José do Rio Preto, SP, following their complaint about receiving an incorrect order from a food delivery app. They reported that this was not the first time they had encountered problems with orders from this particular establishment. Upon visiting the diner to discuss their grievances, they faced unfriendly responses from the staff, indicating a tense atmosphere.

According to the couple, the situation escalated quickly from a verbal argument to a physical confrontation. When they arrived at the diner, they were met with rudeness from an employee, and their retaliatory comments provoked further hostility from a man presumed to be the owner, leading to their forcible removal from the premises. The incident highlights potential issues of customer service and conflict resolution in the food service industry, raising questions about the impact of delivery apps on restaurant-customer interactions.

The police are currently investigating the assault, and the couple has filed a formal complaint regarding the incident. G1 is attempting to reach out to the diner for comment on the situation. This event underscores the importance of addressing food order discrepancies professionally to prevent escalation into violence, reflecting broader trends in consumer rights and protection in Brazil's dynamically evolving food service landscape.