The 16th Civil Court of Campo Grande has declared null a consortium agreement between a consumer and an administrator due to findings of misleading advertising related to the service offer. The court's ruling obligates the company to refund all amounts paid by the client, including interest and monetary correction, and to compensate her with R$ 5,000 for moral damages. The case highlights the legal accountability companies face regarding their promotional promises.

According to the legal proceedings, the consumer entered the consortium in November 2020 with the expectation of receiving a R$ 200,000 credit letter within 60 days, as claimed by a company representative during the contractual process. The plaintiff paid an initial fee of R$ 6,754.02 and an additional R$ 530 to a company-recommended accountant for paperwork regularization. However, the promised credit letter did not materialize within the specified timeframe, leading her to initiate legal action against the company.

This case underscores the implications of false advertising in consumer contracts and demonstrates how consumers can seek legal recourse when companies fail to meet their obligations. The court ruling serves as a precedent for similar cases, reinforcing the necessity for companies to be transparent and truthful in their marketing communications, particularly in the financial services sector, where consumers often invest significant amounts based on such promises.