Feb 22 • 04:25 UTC 🇪🇸 Spain El País

The shadow of AI reaches the tourism sector and brings Amadeus to lows

The implementation of artificial intelligence in the tourism sector has significantly impacted Amadeus, causing it to reach its lowest point since 2022.

The increasing influence of artificial intelligence (AI) in various sectors has raised concerns in the tourism industry, notably affecting Amadeus, a significant player in travel reservations. During a period of heightened caution among investors, Amadeus saw its shares dip 24%, marking a considerable decline as it lagged in performance compared to the broader Ibex index. This decline signals a shift in investor sentiment, as the market reacts to the potential disruptions that AI technologies may cause, particularly regarding airline services.

The tourism and travel reservations sector is facing transformative challenges with the emergence of innovative AI applications that aim to streamline operations and enhance customer interactions. Online travel booking platforms have been notably affected, with companies such as Tripadvisor and Booking experiencing substantial drops in their stock prices by 28% and 25% respectively. In contrast, traditional hotel chains like Marriott International and Hilton Worldwide have seen positive growth amid these downturns, indicating a shift in how consumers are prioritizing different aspects of travel amid evolving technology.

As AI continues to reshape business dynamics, particularly in the competitive world of travel services, the implications for Amadeus and similar companies could be significant. The industry's rapid adaptation to new technologies is essential for survival and growth in a market where consumer expectations are evolving, and investor scrutiny is intensifying. This trend reflects a wider hesitance across the market as stakeholders reassess the long-term viability of companies operating within a transforming landscape driven by technological advancements.

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