The Norwegian Police Directorate has requested local police districts to consider utilizing more civilian expertise in response roles, particularly for emergency calls to number 112. In the Troms region, civilian positions have been advertised for the operations center to help handle these calls more effectively. This move follows ongoing challenges in recruiting sufficient police personnel to manage the increasing demand for emergency services.

The police chief acknowledges that while this is not the ideal scenario for a police force, it could serve as a viable solution in the current context. The approach aims to enhance the operational capacity of the police in light of the recruitment challenges that have been exacerbated by various factors, including a shrinking workforce and increasing emergency call volumes. By including civilians, the police hope to maintain a high level of responsiveness to public safety concerns.

While the police union has expressed criticism regarding this initiative, they also recognize the necessity of implementing such measures. This situation highlights a broader trend in law enforcement regarding the integration of civilian oversight or support in areas traditionally managed by sworn law enforcement officers, raising questions about the future structure and staffing of police forces in Norway and possibly beyond.