The article from Le Figaro highlights the operations of the 116.006 helpline in France, dedicated to providing assistance to victims of various circumstances. Marking the European Day of Victims, the report delves into the daily experiences of the helpline workers, emphasizing the unpredictable nature of the calls they receive. As calls flow in from across the country, the trained professionals are ready to offer confidential support and legal guidance to those in need.

The article describes a typical morning at the helpline, illustrating the high volume of calls, with nearly 200 expected in a single day. The workers, who are present year-round from 9 AM to 8 PM, handle a variety of inquiries, reflecting the diverse situations that victims find themselves in. Constance Rivals, a seasoned listener, shares her experiences, underscoring the emotional toll and responsibility that come with the role, as each caller brings a unique story and set of challenges.

Through this reportage, Le Figaro not only brings awareness to the existence of the 116.006 helpline but also sheds light on the significant impact it has on victims’ lives. The service is free, confidential, and crucial for individuals seeking legal information or psychological assistance, making it an essential resource in the landscape of victim support in France.