Uber is currently under investigation following a report by The New York Times that revealed its background check policies permitted drivers with violent criminal convictions to operate within the company. Although Uber previously implemented bans on drivers convicted of serious crimes such as murder and sexual assault, the report highlighted that in 22 states, drivers were approved despite having committed other serious offenses, including child abuse and assault, provided their convictions were older than seven years. This revelation raises serious concerns about the company’s commitment to rider safety.

The controversy stems from the balancing act Uber has attempted to maintain between ensuring public safety and offering second chances for individuals with past convictions. Uber justified its seven-year cutoff for felony convictions as a means to foster rehabilitation while still attempting to protect passengers. However, the findings indicate that this policy may not adequately safeguard users, leading to calls for a revision of their standards for driver approval.

In light of this investigation, Uber has stated its intention to enact more stringent background checks. As public awareness of this issue increases, the company faces pressure to modify its protocols significantly to emphasize passenger safety. This issue not only impacts Uber's reputation but could also lead to regulatory challenges and a reassessment of legal requirements for ride-share services, as safety remains a top priority for riders.