On Thursday morning, the Pix payment system of Itaú faced significant instability, prompting numerous complaints from users on social media. Customers attempting to make transactions via the bank's app received messages indicating that there were issues with the Pix service and were advised not to retry operations until the problem was resolved. This inconvenience led to frustrations among users who relied on the service for their daily transactions.

In a public statement, Itaú acknowledged the issue, describing it as a 'point instability' that affected a portion of its clientele. The bank expressed its commitment to restoring normal operations swiftly and extended apologies to its customers for the disruptions caused. Reports also surfaced on social media where customers mentioned that funds were being debited from their Itaú accounts without reaching the intended recipients, further complicating the situation for those relying on instantaneous payments.

The online platform Downdetector, known for aggregating reports of service outages, recorded a peak of over 500 complaints around 9:53 AM. In response to the growing dissatisfaction, Itaú has been actively addressing customer queries through X (formerly Twitter), indicating that their team is working diligently to resolve the issues and reassure clients about the reliability of the Pix service moving forward.