Co-op is set to introduce 'flexi checkouts' in 150 stores across the UK, allowing customers to switch between self-service and cashier-operated payment options.
Co-op is pioneering a new checkout system called 'flexi checkouts' in a bid to enhance customer convenience and reduce queue times in its stores. These smart tills can operate either as self-service checkouts or be managed by cashiers according to customer preferences. The rollout is scheduled to occur in 150 Co-op locations by April, marking a significant step forward in customer service technology within the UK supermarket industry.
The flexi checkouts are equipped with technology provided by Diebold Nixdorf, an American financial and retail tech firm, and are designed to streamline the shopping experience. They not only allow for different modes of operation but also feature screens displaying price savings, ongoing promotions, and potential uses for parcel collections in the future. This initiative underscores Co-op's commitment to innovation and customer satisfaction by enhancing operational efficiency.
David Tyas, Co-op's head of operations, support centre and innovation, emphasized the company's focus on adapting local stores to better serve customers' needs. By being the first UK supermarket to implement such technology, Co-op is positioning itself as a leader in retail innovation, potentially influencing other retailers to adopt similar solutions in response to evolving consumer expectations.
