Air travel was severely disrupted across multiple cities, including Delhi and Mumbai, due to a server outage affecting the Navitaire passenger service system. The incident occurred early Thursday morning, leading to widespread inconvenience for passengers as major airlines such as IndiGo, Akasa, and Air India Express were unable to process check-ins efficiently. The technical glitch persisted between 6:45 AM and 7:30 AM, requiring manual management of passenger logs and resulting in long queues at check-in counters.

Sources indicate that IndiGo was able to resolve the technical issue within 25 minutes, and by 7:30 AM, the fault was fully addressed. However, the impact on passengers in both Delhi and Mumbai was significant, with many travelers experiencing delays and frustration due to the server problems. The disruption highlights the reliance of airlines and passengers on digital systems for air travel management, as traditional methods of operation fell short under the sudden technical failure.

This incident serves as a reminder of how critical technology infrastructure is in ensuring the smooth operation of air travel. As airlines and airports increasingly depend on digital solutions, any glitches can lead to substantial delays and discomfort for travelers. Moving forward, it will be essential for airlines to enhance system resiliency and implement contingencies for such technical failures to minimize the disruption to services and passenger experiences in the future.