In a recent article, Jaanus Tanne, the head of claims handling at PZU Insurance in Estonia, discusses the responsibilities of insurance companies when a patient reports a medical error. He emphasizes that the process has been designed to be as straightforward as possible for the patient, alleviating some of the burdens that can arise from such a distressing situation. Patients are encouraged to report any medical errors to ensure proper handling of their claims.

Tanne explains that once a medical error is reported, the insurance company is obligated to investigate all relevant circumstances surrounding the case. This investigation is based on the existing medical documentation and aims to provide a thorough understanding of the incident. The goal is not only to compensate the patient but also to improve future medical practices by addressing the underlying issues that led to the error.

Overall, Tanne's insights shed light on the importance of communication between patients and insurance providers in cases of medical errors. By simplifying the reporting process and ensuring a comprehensive investigation, insurance companies can help patients navigate their rights and protections in the aftermath of a medical error, enhancing the overall trust in the healthcare system.