In Lithuania, a growing initiative by the company 'Mano BŪSTAS' is engaging residents by inviting them to see completed work on larger residential building projects. This effort aims to enhance communication between the service providers and clients, addressing past concerns where residents felt they had no visibility or quality assurance on the work done. By offering opportunities to connect directly with specialists, residents can now scrutinize the work and ask pertinent questions—something that was previously lacking in their service interactions.

Neringa Kilikevičiūtė, the Vilnius region manager for 'Mano BŪSTAS', stressed that this initiative intends to improve transparency and client satisfaction. The program has been in place for over a year, enabling residents to witness outcomes firsthand and assess work quality. This shift towards greater transparency not only empowers clients but also seeks to build better relationships between residents and the service providers, thereby potentially reducing future misunderstandings.

As the participation from residents is still growing, this approach shows promise in fostering a community that feels more involved and informed. Such initiatives reflect a broader trend of companies recognizing the importance of client engagement and satisfaction, which may lead to more trust and long-term relationships within the community.