The article describes Saana Nilsson's experience working for the Finnish Security Intelligence Service during a critical moment in the nation's history. On August 18, 2017, as various emergency calls surged following a stabbing rampage by an assailant shouting 'Allahu akbar' in Turku, Nilsson was tasked with gathering essential information to keep the government informed. This marked Finland's first Islamist terror attack, leaving the nation in shock and highlighting the urgent need for effective crisis response.

Nilsson's role involved analyzing a large volume of emergency calls filled with panic and fear, which were critical for understanding the dynamics of the attack and coordinating the national response. Her work helped contextualize the incident within the larger framework of global terrorism, particularly in relation to the rise of ISIS and its propaganda. Nilsson's experience serves as a window into the important, yet often invisible, work of those who safeguard national security during crises.

The implications of Nilsson's insights extend beyond the attack itself, raising questions about societal resilience in the face of such threats and the potential for extreme ideologies to disrupt societal cohesion. Her reflections on the event provide a chilling reminder of how quickly security can be compromised and the continuous need for vigilance in counter-terrorism efforts.