The piece discusses the often-overlooked emotional and professional burdens carried by healthcare workers within the healthcare system. It underscores that for a humane healthcare system, the well-being of healthcare professionals is as critical as that of the patients they serve. The authors argue that organizations should create healthy work environments, actively listen to employees, and provide genuine support to foster a more empathetic and committed workforce.

The article stresses that simply advocating for patient-centered care is insufficient without also considering the welfare of healthcare staff. It points out that many healthcare workers feel isolated and unsupported, making it challenging to deliver the empathy and excellence required in their roles. Recognizing and addressing these issues is vital for a coherent approach to care that aligns the needs of both patients and healthcare professionals.

Ultimately, the article calls for a shift in perspective, urging that caring for healthcare workers should be a priority in the discussion of healthcare humanization. This necessary change not only benefits the workers themselves but ultimately enhances the quality of care provided to patients, creating a more sustainable and effective healthcare system overall.