Quebec’s automobile insurance board has issued a formal apology following a public inquiry that revealed serious mismanagement regarding the rollout of its online platform. The inquiry reported significant cost overruns, with the project's total expected expenditure ballooning to at least $1.1 billion by 2027, a staggering $500 million increase from initial projections. This revelation has fueled public outcry and frustration among stakeholders, raising concerns about transparency and accountability within government institutions.

In light of these findings, the board's leadership, particularly the president and CEO, Serge Lamontagne, has expressed commitment to regain public trust. Lamontagne emphasized the organization's willingness to fully cooperate with the government's implementation of the inquiry's recommendations, aiming to restore confidence in their operations. The board acknowledged that its previous actions have severely undermined public confidence and expressed regret over the issues that have arisen.

Furthermore, while the focus has been on the management of the automobile insurance board, the inquiry did not shy away from implicating elected officials, suggesting that political oversight was lacking during the planning and execution phases of the project. This broad scope of accountability emphasizes a need for improved governance and transparency, as the public calls for assurance that taxpayer money is managed prudently. The board's path to rebuilding trust will involve not only implementing the recommendations but also demonstrating a renewed commitment to accountability and taxpayer interests.