When tickets for BTS's concerts in Mexico went on sale, they sold out in just minutes, resulting in a mix of exhilaration for some fans who secured tickets and frustration for hundreds of thousands of 'ARMYs'—the fandom name for BTS supporters—who were unable to purchase any. The overwhelming demand saw sales equivalent to 46 concerts at the GNP Seguros Stadium, reflecting the significant popularity of the group in the region.

Following the ticket sales, numerous protests emerged both in public spaces and across social media platforms, targeting Ticketmaster and ticket resellers. The discontent centered around the restrictions and issues experienced during the ticket purchase process, which many fans felt was unfairly skewed against them. In response to the backlash, Ticketmaster released a statement outlining the procedures and challenges that took place during the ticketing process, aiming to shed light on the high volume of ticket demand.

Ticketmaster noted that since the official announcement of the BTS tour, over 2.1 million fans had visited their site for information, illustrating the intensity of the demand. The company acknowledged the frustrations expressed by fans and emphasized their commitment to ensuring a smoother experience in the future. This incident has sparked broader conversations about ticket accessibility for popular events, potentially leading to changes in the way such sales are conducted in the future.