As overdue accounts in Mexico have surged to alarming levels, the Association of Collection Professionals and Legal Services (Apcob) has emphasized the need for industry professionalization. With data from Banco de México indicating that delinquency rates reached record highs earlier in 2026, there is a growing urgency to address operational shortcomings associated with harassment, intimidation, and opacity in debtor interactions, particularly as these issues are exacerbated by rising delinquency rates observed in early 2026.

Apcob's initiative is centered on shifting the perception of debt collectors from aggressive collectors to empathetic mediators. The president of Apcob, Alan Ramírez, articulated the importance of combining empathy with responsible technology in debt collection practices. This approach is seen as pivotal for establishing debt collection as a crucial element of financial stability, thereby improving the overall reputation of the industry and enhancing the experience for debtors who are often facing personal challenges rather than simply being categorized as delinquent accounts.

The move to professionalize the industry aims to eradicate the exploitative and outdated practices that have plagued debt collection in the past. By advocating for a more transparent and compassionate approach to handling overdue accounts, Apcob hopes not only to reduce stigma around debt collection but also to encourage better communication and resolution strategies between collectors and debtors, ultimately leading to a more balanced financial ecosystem for all parties involved.