The article addresses the transformations in the workforce due to digitalization and emphasizes the significance of the tele-services sector in Brazil, which employs approximately 1.4 million formal workers. This sector is highlighted for its substantial presence in medium-sized cities and areas outside of major urban centers, creating stable income and contributing to regional development. Despite its considerable impact, it seems to receive less attention than it deserves in public discussions about employment and inclusion.

Moreover, the article points out the noteworthy social composition of the tele-services workforce. Data from the Brazilian Association of Tele-services (ABT) indicates that over 70% of the workers are women and more than 60% are black individuals, also mentioning that about 20% identify as part of the LGBTQ+ community. This demographic representation signifies an essential aspect of the sector that contributes to productive inclusion and reflects broader social dynamics within Brazilian society. As the world of work continues to evolve, the tele-services sector emerges not only as a rapidly growing employment avenue but also as a platform for enhancing diversity and empowerment among marginalized groups.

In conclusion, the article advocates for increased acknowledgment and support for the tele-services industry as it plays a crucial role in addressing employment challenges in Brazil. By fostering a more inclusive job market, the sector aligns with national efforts towards socioeconomic development and the promotion of equal opportunities for all citizens, underscoring the need for both public and private sector investment in this area.