Telstra has announced plans to cut 209 positions from its joint venture with consultancy Accenture, which was initiated to enhance business processes through AI. This decision reflects a strategic shift in the workforce as Telstra looks to leverage Accenture's global capabilities and advanced AI expertise. As part of these changes, some roles will be outsourced to India, where there is a specialist hub dedicated to AI.

The joint venture was established in early 2025 with an investment of $700 million aimed at streamlining Telstra’s data and AI roadmap. A spokesperson for the joint venture indicated that shifts in the workforce are essential to optimally deliver services and improve operational efficiencies. Although the exact number of jobs relocating to India is not specified, the emphasis is on utilizing global resources to enhance customer experience at Telstra.

These job cuts come at a critical time for Telstra, as it navigates the challenges of integrating AI into its existing frameworks. The firm anticipates that the adjustments will not only reduce costs but will ultimately benefit its service delivery. This development highlights the increasing reliance on AI technology in business and the potential workforce implications of such advancements in the telecommunications industry.